Frequently Asked Questions
Q1: How do I make online order?
A1: Add any items with quantity you want to the shopping cart. When you are done shopping, just click check out and key in billing and shipping address details. If you are returning customer, kindly log in with your username and password. Otherwise, please create an account username and password. After that, select payment method and complete the payment transaction.
Q2: Where do you deliver to?
A2: For the moment, we deliver to Penang Island, Butterworth, Perai, Permatang Pauh, Juru, Bukit Mertajam, Kulim, Lunas, Padang Serai, Sungai Petani, Tikam Batu, and Gurun.
Q3: How do you deliver the wines?
A3: For Penang and Sungai Petani, we deliver by our own Arte team’s transport.
Q4: How long does it take to deliver my order?
A4: Please refer to following table:
|Penang||Wine||Same day or by next business day, Tue-Sun|
|Kedah||Wine||1-2 business days, Tue-Sun|
Q5: What is the delivery fee for my orders?
A5: (18 May 2020) The delivery charge will be auto calculated upon cart checkout after customer keys in postcode and city for the shipping address.
Below is table of delivery fee ( For reference only, subject to change. The actual delivery calculated online upon checkout will be actual) For Butterworth & Bukit Mertajam , please kindly contact us for the delivery fee.
|Area||Delivery Postcode||Order Amount||Delivery Fee|
|Penang Island||Self Pick-up. Kindly arrange pick up time with us Tuesday – Sunday so we will be available at the premise.||Any Amount||Free|
|Penang Island||10000…10990, 11300, 11400, 11409, 11500, 11200, 11600…11609, 11700, 11800||< RM100||RM5|
|Penang Island||11100, 11900, 11960, 11910, 11920, 11950, 11060||< RM150||RM10|
|Penang Island||11000, 11010, 11020, 11050||< RM300||RM15|
|Butterworth||12000, 12100, 12200, 12300, 13000, 13020, 13050, 13400, 13800||<RM200||RM10|
|Perai, Permatang Pauh, Bukit Mertajam||13600, 13700, 13500, 14000, 14020||<RM200||RM10|
|Bukit Minyak, Simpang Ampat, Batu Kawan||14100, 14110||<RM350||RM25|
|Sungai Petani, Tikam Batu,||08000, 08600||< RM120||RM5|
|Bedong, Gurun||08100, 08300||<RM200||RM10|
|Kulim, Lunas, Padang Serai,||09000, 09007, 09010, 09600, 09400, 09410||<RM350||RM25|
|Other Peninsular Malaysia West Coast||Kindly contact us. Delivery is possible through third party courier service.|
|Peninsular Malaysia West Coast||No Delivery|
|East Malaysia||No Delivery|
Q6: Do you have a pick up location?
A6: Should you choose to self pick up your order, please kindly pre-arrange a pick up date and time for your order with us at our address stated in our Contact page. As we are not always available at the office, therefore an appointment is necessary to avoid disappointment.
Q5: How do I make payment for my order?
A5: We now accept credit card (via Pay Pal or e-GHL), Online banking / FPX (via e-GHL payment gateway), Boost and Touch N Go E-wallets directly upon shopping cart checkout.
We also accept payment by online bank transfer (Instant Transfer only) for customized or non-listed items and WhatsApp Text ordering:
-Bank Name: CIMB Bank
-Account Name: Arte Restaurant Sdn Bhd (DO NOT APPROVE TRANSACTION IF COMPANY NAME IS NOT MATCHED)
-Account Number: 8008101136
Q6: How do I contact Arte Customer Support?
A6: Our contact can be found at our Contact web page should you need any support.
Q9: Why are the prices of your products different from what I have seen before?
A9: The prices are subject to change from time to time due to price correction, promotions, suppliers or supplies changes, and market fluctuations, etc.