Frequently Asked Questions

The sale of alcohol to individuals below 21 years or professing the religion of Islam is prohibited.
Health Warning: (Meminum arak adalah bahaya untuk kesihatan)

Q1: How do I make online order?
A1:  Add any items with quantity you want to the shopping cart. When you are done shopping, just click check out and key in billing and shipping address details. If you are returning customer, kindly log in with your username and password. Otherwise, please create an account username and password. After that, select payment method and complete the payment transaction.

Q2: Where do you deliver to?
A2: We deliver to Peninsular Malaysia West Coast, ie. Perlis, Kedah, Penang (Pulau  Pinang), Perak, Selangor, Kuala Lumpur, Putrajaya, Negeri Sembilan, Melaka and Johor. We DO NOT deliver to:
     1. P.O. Box address
     2. all Felda, Felcra, Jengka, plantations
     3. many resorts / islands / outskirts
We reserve the right to cancel and refund the customer order if the location is out of our third party courier service provider’s delivery area.

Q3: Who delivers the wines?
A3: For selected Penang areas, and for alcohol products, we deliver face-to-face by our own Arte team, at a specific date and time period agreed upon after communicating with customers.  For other areas, we appoint third party courier service provider to deliver alcohol products. For all non alcohol products, we appoint third party courier service provider.

Q4: How long will delivery take?
A4: Please refer to following table: 

LocationCategoryExpected Delivery Date
Penang (Pulau Pinang)Wine1-2 working days.
Peninsular Malaysia, West CoastWine3-5 working days, barring any courier incidental delay or due to Covid 19 circumstances.
Orders received today are usually packed and dispatched (from warehouse) by next 1 or 2 working day. No dispatch on Friday, Saturday, Sunday, and one day before Public Holiday(s). No arrival on Saturday, Sunday and Public Holidays.

Q5: What is the delivery fee for my orders?
A5: The delivery charge will be auto calculated upon cart checkout after customer keys in postcode and city for the shipping address.

Below is table of delivery fee ( For reference only, subject to change. The actual delivery calculated online upon checkout will be actual).

AreaDelivery PostcodeOrder AmountDelivery Fee
Penang IslandSelf Pick-up. Kindly arrange pick up time with us. Wednesday – Monday (Closed Tuesday). Pick-up hours: 11.30 am – 2pm, 6pm – 9.30pmAny AmountFree
Penang Island (Georgetown and surrounding area)10000 to 10990, 11300, 11400, 11409, 11500, 11200, 11600…11609, 11700, 11800< RM300 RM10
Penang Island11100, 11900, 11960, 11910, 11920, 11950, 11060< RM300RM15
Penang Island11000, 11010, 11020, 11050< RM300RM30
Butterworth12000, 12100, 12200, 12300, 13000, 13020, 13050, 13400, 13800<RM300RM10
Perai, Permatang Pauh, Bukit Mertajam13600, 13700, 13500, 14000, 14020<RM300RM10
Other Peninsular Malaysia, West Coast (by courier)Pulau Pinang, Perlis, Kedah, Perak, Selangor, Kuala Lumpur, Putrajaya, Negeri Sembilan, Melaka and Johor.<RM300RM15
Kelantan, Terengganu, PahangNo Delivery
East MalaysiaNo Delivery

Q6: Do you have a pick up location?
A6: Starting from March 2021, we no longer provide wines pick ups as we are not always available at the premise.

Q7: Will my order be processed during the weekend and public holidays?
A7: Your weekend or/and public orders will be processed right on the next first working day and delivery will start from then on.

Q7: How do I make payment for my order?
A7: We now accept:
i. Secured Credit card / Debit Card payment (via Pay Pal or e-GHL payment gateways),
ii. Online banking / FPX (via e-GHL payment gateway, eg. CIMB Bank, May Bank, RHB Bank, OCBC Bank, Alliance Bank, Public Bank, Am Bank, Hongleong Bank, HSBC Bank, Standard Chartered Bank, UOB Bank, Affin Bank, etc.),
iii. Ewallets via e-GHL payment gateway): Touch N Go, Boost, etc.,
iv. Direct online bank transfer (Instant Transfer only) for customized or non-listed items and WhatsApp Text ordering. Our bank account details as below:
-Bank Name: CIMB Bank
-Account Number: 8008101136

Q8: How do I contact Arte Customer Support?
A8: Our contact can be found at our Contact web page should you need any support.

Q9: Why are the prices of your products different from what I have seen before?
A9: The prices are subject to change from time to time due to price correction, promotions, suppliers or supplies changes, and market fluctuations, etc.