Frequently Asked Questions

Q1: How do I make online order?
A1:  Add any items with quantity you want to the shopping cart. When you are done shopping, just click check out and key in billing and shipping address details. If you are returning customer, kindly log in with your username and password. Otherwise, please create an account username and password. After that, select payment method and complete the payment transaction.

Q2: Where do you deliver to?
A2: For the moment, we deliver to Penang Island, Butterworth,  Perai,  Permatang Pauh,  Juru, Bukit Mertajam, Kulim, Lunas, Padang Serai,  Sungai Petani, Tikam Batu, and Gurun. 

Q3: How do you  deliver the wines?
A3: For Penang and Sungai Petani, we deliver by our own Arte team’s transport. 

Q4: How long does it take to deliver my order?
A4: Please refer to following table: 

LocationCategoryDelivery Date
PenangWineSame day or by next business day, Tue-Sun
KedahWine1-2 business days, Tue-Sun

Q5: What is the delivery fee for my orders?
A5: (18 May 2020) The delivery charge will be auto calculated upon cart checkout after customer keys in postcode and city for the shipping address.

Below is table of delivery fee ( For reference only, subject to change. The actual delivery calculated online upon checkout will be actual) For Butterworth & Bukit Mertajam , please kindly contact us for the delivery fee.

AreaDelivery PostcodeOrder AmountDelivery Fee
Penang IslandSelf Pick-up. Kindly arrange pick up time with us Tuesday – Sunday so we will be available at the premise.Any AmountFree
Penang Island10000…10990, 11300, 11400, 11409, 11500, 11200, 11600…11609, 11700, 11800< RM100 RM5
Penang Island11100, 11900, 11960, 11910, 11920, 11950, 11060< RM150RM10
Penang Island11000, 11010, 11020, 11050< RM300RM15
Butterworth12000, 12100, 12200, 12300, 13000, 13020, 13050, 13400, 13800<RM200RM10
Perai, Permatang Pauh, Bukit Mertajam13600, 13700, 13500, 14000, 14020<RM200RM10
Bukit Minyak, Simpang Ampat, Batu Kawan14100, 14110<RM350RM25
Sungai Petani, Tikam Batu, 08000, 08600< RM120RM5
Bedong, Gurun08100, 08300<RM200RM10
Kulim, Lunas, Padang Serai, 09000, 09007, 09010, 09600, 09400, 09410<RM350 RM25
Other Peninsular Malaysia West CoastKindly contact us. Delivery is possible through third party courier service.
Peninsular Malaysia West CoastNo Delivery
East MalaysiaNo Delivery

Q6: Do you have a pick up location?
A6: Should you choose to self pick up your order, please kindly pre-arrange a pick up date and time for your order with us at our address stated in our Contact page. As we are not always available at the office, therefore an appointment is necessary to avoid disappointment.

Q5: How do I make payment for my order?
A5: We now accept credit card (via Pay Pal or e-GHL), Online banking / FPX (via e-GHL payment gateway), Boost and Touch N Go E-wallets directly upon shopping cart checkout.
We also accept payment by online bank transfer (Instant Transfer only) for customized or non-listed items and WhatsApp Text ordering:
-Bank Name: CIMB Bank
-Account Number: 8008101136

Q6: How do I contact Arte Customer Support?
A6: Our contact can be found at our Contact web page should you need any support.

Q9: Why are the prices of your products different from what I have seen before?
A9: The prices are subject to change from time to time due to price correction, promotions, suppliers or supplies changes, and market fluctuations, etc.