Frequently Asked Questions

The sale of alcohol to individuals below 21 years or professing the religion of Islam is prohibited.
Health Warning: (Meminum arak adalah bahaya untuk kesihatan)

Q1: How do I make online order?

A1:  Add any items with quantity you want to the shopping cart. When you are done shopping, just click check out and key in billing and shipping address details. If you are returning customer, kindly log in with your username and password. Otherwise, please create an account username and password. After that, select payment method and complete the payment transaction.

Q2: Where do you deliver to?

A2: We deliver to Peninsular Malaysia West Coast, ie. Kedah, Penang (Pulau  Pinang), Perlis, Perak, Selangor, Kuala Lumpur, Putrajaya, Negeri Sembilan, Melaka and Johor. We DO NOT deliver to:
     1. P.O. Box address
     2. all Felda, Felcra, Jengka, plantations
     3. many resorts / islands / outskirts
We reserve the right to cancel and refund the customer order if the location is out of our third party courier service provider’s delivery area.

Q3: Who delivers the wines?

A3: For Sungai Petani and selected Penang areas, and for alcohol products, we deliver face-to-face by our own Arte team, at a specific date and time period agreed by both party upon communicating with customers.  For other areas, we appoint third party courier service provider to deliver alcohol products. For all non alcohol products, we appoint third party courier service provider.

Q4: How long will delivery take?

A4: Please refer to following:
Penang mainland and island selected postal codes, and Sungai Petani: 1-3 working days delivery by inhouse. For same day urgent delivery please kindly discuss with us in advance if we could arrange (before placing your order online).

Peninsular Malaysia, West Coast: 2-5 working days, barring any unforeseen courier incidental delays (peak season, flood, breakages, etc.) or due to Covid 19 circumstances.

Orders received today are usually packed and dispatched (from warehouse) by next 1 or 2 working days. No dispatch on Friday, Saturday, Sunday, and one day before Public Holiday(s). No arrival on Saturday, Sunday and Public Holidays.

Q5: What is the delivery fee for my orders?

A5: For courier order, RM15 shipping fee for order below RM300, Free shipping for order RM300 and above. For inhouse delivery, delivery fee depends on the location in Penang. Final delivery fee will be calculated during checkout once recipient address is entered.

Q6: Do you have a pickup location or walk-in retail shop?

A6: No. We do not have a pickup location and we do not offer walk-in retail shop service. We only provide direct delivery or courier services.

Q7: How do I make payment for my order?

A7: We now accept:
i. Secured Credit card / Debit Card payment (via e-GHL payment gateways),
ii. Online banking / FPX (via e-GHL payment gateway, eg. CIMB Bank, May Bank, RHB Bank, OCBC Bank, Alliance Bank, Public Bank, Am Bank, Hongleong Bank, HSBC Bank, Standard Chartered Bank, UOB Bank, Affin Bank, etc.),
iii. Ewallets via e-GHL payment gateway): Touch N Go, Boost, etc.,
iv. Direct online bank transfer (Instant Transfer only) for customized or non-listed items and WhatsApp Text ordering. Our bank account details as below:
-Bank Name: CIMB Bank
-Account Number: 8008101136

Q8: How do I contact Arte Customer Support?

A8: Our contact can be found at our Contact web page should you need any support.

Q9: Why are the prices of your products different from what I have seen before?

A9: The prices are subject to change from time to time due to price correction, promotions, suppliers or supplies changes, and market fluctuations, etc.  

Q10: I need the order to arrive on specific date and time. Is that possible?

For Penang (selected areas) and Sungai Petani destination address where we use our own team and transport for delivery, it is possible. However, please kindly discuss with us in advance for the arrangement before placing your order. For outside these areas where we use Gdex courier shipping, we can only ensure the date of dispatch but are unable to ensure the exact arrival date and time.

Q11: Do you provide same day wine delivery?

For Penang (selected areas) and Sungai Petani, please kindly discuss with us in advance for the arrangement before placing your order. For outside these areas, the order will NOT be delivered on same day.

Q12: Does Arte offer dine in services?

We no longer offer dine-in or drink-in services since the first MCO, until further notice.